Kivarock is an all-in-one online platform that allows users to book hotels and flights, purchase event tickets, shop for locally made products, and book tours and travel experiences all in one convenient place.
You can easily create an account by clicking on the “Sign Up” button on the homepage. You’ll only need your name, email address, and phone number to get started.
Yes. Kivarock partners with verified hotels, lodges, and guesthouses. You can browse listings, view room details, compare prices, and make bookings directly through the platform.
Kivarock supports multiple payment methods, including Visa, MasterCard, Mobile Money, and other secure online payment options. All transactions are encrypted for your safety.
Absolutely. Kivarock uses secure payment gateways and data encryption to protect all user information and transactions.
Yes, you can cancel or modify bookings according to the vendor’s cancellation policy. Each hotel, flight, or event listing clearly shows the applicable cancellation terms before you confirm your booking.
If you own a hotel, travel agency, event company, or sell local products, you can register as a vendor on Kivarock. Simply visit our Vendor Registration page, fill out the required details, and our team will contact you to verify and activate your account.
Yes. Through our Kivarock Shuttle Package, users can book airport pickups, city tours, and transfers directly on the platform.
Go to the Flight Booking section, enter your travel details (destination, dates, and number of passengers), and choose from available flights. You can pay and receive your e-ticket instantly.
Yes! Kivarock’s eCommerce marketplace features products made in Uganda by verified vendors. You can browse, add items to your cart, and have them delivered to your preferred address.
Once payment is confirmed, your digital ticket will be sent to your email and Kivarock account dashboard. You can download or print it anytime.
If an event is canceled, Kivarock will notify you immediately, and a refund or reschedule option will be provided depending on the event organizer’s policy.
Kivarock is proudly based in Uganda but is expanding to serve East African travelers and vendors. You can already access services in select regions across East Africa.
You can reach our customer service team through the Contact Us page, by email, or via live chat on the website. Our support team is available 24/7 to assist you.
